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Jason Greenmore

Professional Summary

Over 15 years experience in program management, leadership, and execution in environments with rapidly changing priorities. I've coordinated hundreds of thousands of hours of technical maintenance, led hundreds of hours of training, and overseen hundreds of software updates to fit the needs of a wide array of customers. I'm a comfortable and effective collaborator with executive stakeholders, technical leaders, end users, or anyone in between. I can take highly complex information and communicate it clearly for any audience.

Experience

Memre.ai

Director of Product

July 2022 - November 2022

Unified all customer facing aspects of the product, including Sales, Support, QA, Product Marketing, and Customer Success
Initiated and oversaw transition of support platform from Zendesk to Hubspot, resulting in cost savings of over $75k/year
Served as Product Owner for all Scrum ceremonies and artifacts
Maintained personal portfolio of clients corresponding to over $1M in ARR with consistently negative churn

Cerego Inc

Director of Customer Success

July 2022 - November 2022

Created a formal onboarding program and customer journey map, reducing onboarding time by 50%
Served as Product Owner in all Scrum ceremonies, creating and managing over 100 Jira tickets
Established high level of technical and business acumen, professionalism and trust across multiple customers such as CAIS, Blue Cross Blue Shield, and BNSF Railways

ATLAS Workbase

Customer Success Product Manager

October 2016 - July 2022

Managed all SaaS products and lead dev work to integrate them with our billing and physical security systems
Compiled and analyze all data for over 1000 clients and $70k in MRR education
Negotiated and closed complex Enterprise sales contracts
Onboarded 10 employees and over 1000 clients to technology platforms

US Navy

Lead Instructor

Coordinated delivery and evaluation of training for the Navy's Nuclear Electronics Maintenance School
Trained and certified over 100 students in the safe troubleshooting and repair of electronic support systems for nuclear reactors
Supervised the training of 15 new instructors in presentation technique and documentation of learning progress.

Reactor Control Division Leader

Led a team of 6 on the safe operation and upkeep of a shipboard nuclear reactor
Generated and delivered hundreds of hours of training on the theory, operation, maintenance, and repair of a nuclear reactor
Coordinated with 3 other working groups to plan and execute hundreds of thousands of hours of maintenance and repairs for reactor systems
Implemented hundreds of revisions to technical manuals, including overseeing the training of 65 department personnel on new procedures and changes to emergency actions